Terms of Agreement
By accessing and using the
website and app, you agree to accept, without modification, limitation or
qualification, the terms and conditions contained herein (the
"Agreement"). You represent and warrant that you possess the legal
right and ability to enter into this Agreement and to use the website and app
in accordance with all terms and conditions herein.
Safa tries to ensure that the
information contained on the website is as accurate as possible. However,
inaccuracies may arise from time to time. The website and/or any of its sister
companies accept no responsibility for any errors in the information contained
on the Safa website.
The website contains
information about the products and services Safa and/or any third party is
offering. This information and all other material on the website are provided
in good faith. By using the website you agree and acknowledge that the website
may update, change or amend the Terms and Conditions and Customer Care Policy
and/or other information provided on the website at any time without advance
notice. Changed terms and conditions will become effective once posted on the
website, and will not have any retrospective effect on existing contractual
arrangements made through the website. You should read these terms and
conditions every time you visit the website to ensure that you are aware of all
the relevant terms and conditions. Accordingly, your continued access and use
of the website after any change is deemed to be your acceptance of the modified
terms and conditions.
the website uses all reasonable endeavours to make the website and associated
services available, the website cannot guarantee that they will operate
continuously or without interruption.
Warranties and Limitation of Liability
The website makes no
representations or warranties, either expressed or implied, with respect to the
website or the contents and, to the fullest extent permissible under the law,
disclaims all such representations and warranties.
Your access to and use of
software and other materials on, or through the website is solely at your own
risk. The website makes no warranty whatsoever about the reliability, stability
or virus-free nature of such software.
Subject to applicable law,
under no circumstance is Safa and/or its Licensors and/or Suppliers and/or its
Service Providers responsible for any direct or indirect, incidental, special,
punitive, exemplary or consequential damages of any kind (including but not
limited to lost profits, lost savings or revenue, or loss or corruption of data
or information) which arises out of or is in any way connected with your use of
or inability to use the website whether based on breach of contract, tort,
negligence, product liability or otherwise, even if advised of the possibility
of such damages. This includes any information, products or services obtained
through or any contract entered into via the website, but excludes carriage by
air performed by airlines in respect of any ticket obtained using the booking
engine provided on the website, which is subject to the conditions of carriage
and applicable international conventions.
using the website you declare and agree:
To use it solely to determine the availability of products and services
offered on the website and to assist you to make legitimate reservations or
transact business with us. You agree to use the website only for personal,
To use the website services to make only legitimate reservations.
You are at least 18 years of age and you possess the legal authority to
create a binding legal obligation.
the reservations you have made on their behalf, including all rules and
restrictions applicable thereto; Not to make any false reservation or any
reservation in anticipation of demand. The website may cancel, without notice,
all confirmations associated with multiple reservations to one or more
destination on or about the same date.
Not to deface, alter or interfere with the front end "look and
feel" of the website or the underlying software code.
Not to take any action that may impose an unreasonable or
disproportionately large load on the website or related infrastructure.
To all of our terms and conditions of purchase, including, but not
limited to, full and timely payment of all amounts due and compliance with all
rules concerning availability of prices, products, or services. All fees,
assessments, charges, taxes and duties arising out of use of the website are
your sole responsibility.
Not to do anything which will or might damage, interfere with, disrupt
access to, interrupt or impair the functionality of the material available on the
website, nor to upload any material that contains any computer viruses or other
codes, files or programs designed to interrupt, destroy or limit the
functionality of any software or equipment.
Not to post, distribute or otherwise upload any defamatory, libellous,
offensive, infringing, obscene, indecent, harmful, threatening, abusive,
tortuous, racially or ethnically objectionable or otherwise unlawful material
or information or send any chain letters, junk mail, 'spamming' material or any
other form of bulk communication.
Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the
rights of others, including individual privacy rights.
Not to obtain or attempt to obtain unauthorised access to the website
or any private or member account areas on the website, nor to impersonate any
person or misrepresent your affiliation with another person.
Not do, cause or permit anything to be done that may infringe damage or
interfere with any intellectual property rights of nor any of our associated
companies or third parties.
Also, not to do anything that is otherwise unlawful or which may create
any liability on the part of the website.
Violate this Agreement or any applicable legislation in any other
Upload or attach files that contain software or other material
protected by intellectual property laws (or by rights of privacy and publicity)
unless the User owns or controls the rights thereto or has received all
consents thereof as may be required by law.
Upload or attach files that contain viruses, corrupted files or any
other similar software or programs that may damage the operation of another
Delete any author attributions, legal notices or proprietary
designations or labels in any file that is uploaded.
Falsify the origin or source of software or other material contained in
a file that is uploaded.
Advertise or offer to sell any goods or services, or conduct or forward
surveys, contests or chain letters, or download any file posted by another user
of a forum that the User knows, or reasonably should know, cannot be legally
distributed in such manner.
Use this website or its contents for any commercial purpose; Access,
monitor or copy any content or information of this website using any robot,
spider, scraper or other automated means or any manual process for any purpose
without our express written permission; Violate the restrictions in any robot
exclusion headers on this website or bypass or circumvent other measures
employed to prevent or limit access to this website; Take any action that
imposes, or may impose, in our discretion, an unreasonable or
disproportionately large load on our infrastructure;
Deep-link to any portion of this website (including, without
limitation, the purchase path for any travel services) for any purpose without
our express written permission; or ‘Frame’, ‘mirror’ or otherwise incorporate
any part of this website into any other website without our prior written
Not to host, display, upload, modify, publish, transmit, update or
share the following:
Information belonging to another person for which the user does not
have any right.
Information that is hateful, grossly harmful including harmful to
minors, paedophilia, invasive of others’ privacy, racially, ethnically
objectionable, disparaging, encouraging money laundering or gambling.
Information that infringes any Patent, Trademark, Copyright or other
Information that deceives or misleads the addressee about the origin of
such messages or communicates any information which is grossly offensive or
menacing in nature.
Information that threatens the unity, integrity, defence, security or
sovereignty of the countries we operate in, friendly relations with foreign
states or public order or causes incitement to the commission of any cognisable
offence or prevents investigation of any offence or insults any other nation.
Information that impersonates another person.
If the website considers that you have breached any of these terms and
conditions or have otherwise demonstrated inappropriate conduct when using the
website, Safa reserves the right to:
Warn you that you have breached these terms and
conditions, and ask you to stop such conduct; Delete any material or content
which you may have posted without notice to you; Take measures (including
terminating, suspending or restricting your access) to, and preventing you from
using the website; Cancel any bookings and/or reservations that you may have
with Safa without reference to you; Report your activities to an internet
service provider or relevant authorities; Take legal action against you.
content of the Safa website is subject to copyright. The website is for your
personal and non-commercial use. You may not modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative
works from, transfer, or sell any information, software, products or services
obtained from the website.
website, sister companies’ names, and any other product or trade names of Safa
referenced to the website are our trademarks and/or registered trademarks.
Other product and company names mentioned herein may be the trademarks of their
using Safa mobile apps to access the Safa and/or any other sister Company
Services (the "Mobile Service"), you accept and agree to be bound by
the terms and conditions of the Safa website, herein this section, in addition
to the rest of these Terms of Service. Your continued use of the Mobile Service
is conditioned upon your compliance with these Mobile Terms.
By using the Mobile Service, you understand and agree that Safa has no
obligation to maintain, support, upgrade, or update the Mobile Service, or to
provide all or any specific content through the Mobile Service. You further
understand and agree that we may access, collect, and use information, which
may include personally identifiable information, which your mobile device
Use of Credit Card
accept all major credit cards and debit cards. You can make bookings on the
website for passengers other than yourself.
accept credit cards issued across various geographies. However, we may keep
certain credit cards issued by certain countries blocked on our website /
mobile apps during the booking process.
accept debit cards that have been unlocked by the respective issuing banks to
be used on e-commerce websites. In case your debit card does not work on the
site / app kindly contact your issuing bank to get it activated. Banks may
replace your old debit card with a new one that allows you to transact on
credit card / debit card will be debited when you click on the confirm button.
The tickets shall be delivered to you to your registered email address once the
payment has been confirmed by our payment gateway.
Safa accepts no liability or responsibility and will not be liable or
responsible for any loss, damage, misuse or unauthorised access occurring in
connection with the provision of credit / debit card data. Safa will not be
responsible or liable for any action or decision made by you in reliance on the
information with regard to credit / debit card usage on this website even if Safa
has been advised of the possibility of these damages.
will make every effort to maintain confidentiality when securing an online or
mobile payment. This covers the security of your credit card details and other
personal information. We do not store your credit/debit card data. All
credit/debit card and payment information is secure, encrypted and handled by
fully-certified payment providers.
your booking or account shows signs of fraud, abuse, or suspicious activity,
the website may cancel any travel or service reservations associated with your
name, email address, or account, and close any associated Safa accounts. If you
have conducted any fraudulent activity, the website reserves the right to take
any necessary Criminal and/or Civil legal action and you may be liable for
monetary losses to the website, including litigation costs and damages. To
contest the cancellation of a booking or freezing or closure of an account,
please contact Safa Customer Care.
website reserves the right to undertake all necessary steps to ensure that the
security, safety and integrity of Safa’s systems, as well as its clients’
interests, are and remain, well-protected. Towards this end, Safa may take
various steps to verify and confirm the authenticity, enforceability and
validity of bookings placed by you.
Safa , in its sole and exclusive discretion, concludes that the said
transactions are not or do not reasonably appear to be authentic, enforceable
or valid, then Safa may cancel the said bookings at any time before the
scheduled time of departure of the relevant flight or before the expected date
of visit to any property booked through Safa.
carriage of passengers and their baggage by air will be subject to the
Conditions of Carriage of the carrier concerned.
carriage of passengers and their baggage may also be subject to the applicable
Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable
legislation which may limit or stipulate the carrier's liability in certain
Limitation of Liability
a condition of use of the Safa website, you agree to indemnify us from and
against any and all liabilities, expenses (including attorney's fees) and
damages arising out of claims resulting from your use of the website, including
without limitation any claims alleging facts that, if true, would constitute a
breach by you of these terms and conditions.
no event will the website be liable to you for any special, indirect,
incidental, consequential, punitive, reliance, or exemplary damages (including
without limitation lost business opportunities, lost revenues, or loss of
anticipated profits or any other pecuniary or non-pecuniary loss or damage of
any nature whatsoever) arising out of or relating to (i) this agreement, (ii)
the services, the site or any reference site, or (iii) your use or inability to
use the services, the site (including any and all materials) or any reference
sites. In no event will the website or any of its contractors, directors,
employees, agents, third-party partners, licensors or suppliers’ total
liability to you for all damages, liabilities, losses, and causes of action arising
out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or
inability to use the Services or the site (including any and all materials) or
any reference sites, or (iv) any other interactions with the website, however
caused and whether arising in contract, tort including negligence, warranty or
otherwise, exceed the amount paid by you, if any, for using the portion of the
Services or the Site giving rise to the cause of action or 17 Dinar (KD 17),
whichever is less.
failure of the website to exercise or enforce any right or provision of this
Agreement will not constitute a waiver of such right or provision. Any waiver
of any provision of this Agreement will be effective only if in writing and
signed by Safa.
Links to Third-Party
The website may contain links and pointers to internet sites
maintained by third parties. The website does not operate or control in any
respect any information, products or services on such third-party sites.
Third-party links and pointers are included solely for your convenience, and do
not constitute any endorsement by us.
You assume sole responsibility for use of third-party links
If you are dissatisfied with any aspect of the website or if
you have any grievances about any of the services provided by the website
please contact us.
How to reach Safa:
Email us directly at support@Safaonline.com
Go to our "contact us" page
on the website and state your grievance in the subject of the “contact us”
Choice of Law and
use of the website and the terms and conditions is subject to the laws of the the
State of Kuwait and you agree to submit to the
exclusive jurisdiction of the courts of Kuwait. Nevertheless, the website
reserves the right to bring proceedings to the courts of the country of your
Safa may provide you with notices and communications by
email, regular mail or postings on the site or by any other reasonable means.
Except as otherwise set forth herein, notice to the website must be sent by
courier or registered mail to the website’s registered office at Fahad Al-Salem
Street, Kuwait Building, Kuwait City.