collection and use
our responsibilities regarding the protection of personal information very
seriously. This policy explains how we use personal information that we may
obtain from you. By using our website www.safaonline.com ,which also comprises of the
mobile site, smartphone app platforms such as iOS, Android, Windows (all
does not apply to the websites of our business partners, corporate affiliates
or to any other third parties, even if their websites are linked to the site.
We recommend you review the respective privacy statements of the other parties
with whom you interact.
you use services provided on this website and/or mobile application, you will
be asked to provide certain information such as your name, contact details,
and/or your debit/credit card details. We will store this information and hold
it on computer or otherwise in a secure and encrypted format.
will we collect?
- - Personal
information, which includes your email address, name, phone number, device ID and IP address.
- - Transactional
information, such as itinerary details.
- - Booking
information, such as travel destination and dates.
- - Other
information, such as your browsing activity on the website and mobile app.
We will use this
information in the following ways
- - To fulfill our
agreement with you, including processing your flight, hotel and Umrah bookings
and any other reservations, sending you your itinerary, or contacting you
if there is a problem with your reservation.
- - To register you
with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these
services by contacting us.
- - To answer any
queries which you may send to us by e-mail.
- - For direct
marketing purposes, as set out in detail below.
We need to know the names
of all passengers travelling or the names related to the reservation concerned.
If you are reserving or booking a flight, hotel or Umrah on behalf of someone
else, you must obtain their consent to use their personal information. We
proceed on the basis that you have obtained the aforementioned consent.
What will this
information be used for?
- - To conduct
bookings, ticketing and payment transactions for the services available on
- - To personalize
your experience and give you better service: (your information helps us to
better respond to your individual needs)
- - To improve the
user friendliness of the site; (we continually strive to improve the site
offerings based on the information we receive from you)
- - To improve
customer service (your information helps us to more effectively respond to
your customer service requests and support needs) website traffic analysis
- - To administer a
contest, promotion, survey or other site features
- - To send emails,
SMS, website and mobile app notifications as well as other communications
for providing services, responding to inquiries, and/or other requests or
- - To respond to
queries of the authorities in regard to your accessing of the site and
services availed by you.
- - Automatic
Logging of Session Data
Of course, you are solely
responsible for maintaining the secrecy of your passwords, and your site
membership account information. Please be very careful, responsible, and alert
with this information, especially whenever you’re online.
Who do we share your
- - To our customer
support offices in the network.
- - To trustworthy
third parties that we use for the provision of certain services, such as
enabling our customers to book flights, onward flights, hire cars, hotel
reservation, complete tourism trip reservation or other services quickly
- - To customs and/or
immigration departments or other regulatory authorities in your country of
departure and/or destination in order to comply with the law in those
- - To third party
organizations involved in credit card authorization.
- - If we have a
duty to do so or if the law allows us to do so.
- - To our employees
and agents to do any of the above on our behalf, now or in the future.
- - To the companies
within our corporate family and with our parent company and corporate
affiliates. This sharing enables us to provide you with information about
products and services, both travel-related and other, which might interest
you. To the extent that our parent company and corporate affiliates have
access to your information, they will follow practices that are at least
also will comply with applicable laws governing the transmission of
promotional communications and, at a minimum, give you an opportunity in
any commercial email they send to choose not to receive such email
messages in the future.
choose not to provide certain personal information we request, you will still
be able to visit our site but you may be unable to access certain options or
Transfer of your
In the course of undertaking the activities specified in this
have data protection laws or to countries where your privacy and other
fundamental rights will not be protected as extensively. We will transfer
information only for the purpose of fulfilling/providing the services you have
requested from us, in order to fulfill a contract with a third party for your
benefit, or to disclose information which we are required to do by law or requested
from us by a regulator.
There is a technology called "cookies" which may be
used by us to provide you with customized information from Safa website or
mobile application. A cookie is an element of data that a website or mobile
application can send to your browser, which may then store it on your system.
Cookies allow us to understand who has seen which pages and advertisements, to
determine how frequently particular pages are visited and to determine the most
popular areas of our website. Cookies also allow us to make Safa website or
mobile application more user-friendly by, for example, allowing us to take you
to the language site of last use, so that we can give you a better experience
when you return to our website. Most web browsers automatically accept cookies.
You do not have to accept cookies, and you should read the information that
came with your browser software to see how you can set it up to notify you when
you receive a cookie, so you can decide whether to accept it.